Privacy Policy

At Triumph Sports® Air Hockey Table, Pool Table, we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use, and disclose information from you when you visit our website or make purchases from us.

Information We Collect

We collect information to provide better services to all users and to fulfill other legitimate interests like:

Basic information like language, location, age (during signup/registration)
Your name, email address, mailing address, phone number, and payment information when you register, sign up for our newsletter, or make a purchase
Information on how you interact with our site including pages visited, links clicked, items viewed or added to cart
Information collected in surveys and polls to better understand user preferences and demographics
Information collected from cookies or similar technologies about your browser, device type, IP address, pages visited, time spent on pages, and referring website
Location data to show products available in your area and provide estimated delivery times
Anonymous demographic information like gender, age-range, interests, household income etc.

We collect information in two ways:

Information you provide directly to us: We collect information directly from you when you register an account, sign up for emails, make purchases, fill surveys, request information, contact us via email/chat. This data includes identity details, contact information, payment details, purchase details etc.
Information collected automatically: We use cookies, web beacons, widgets and other technologies to collect information about site visits, pages viewed, time spent, links clicked, user activity, return visits and other actions on our website. We also get information about the browser and device used to access our site. This data is collected anonymously for analytics and improvements.

Use of Information

We use the information collected from you for the following purposes:

To provide our services and fulfill your requests/orders.
To customize your browsing experience, show relevant ads, personalized content & product recommendations.
To improve our services, website, and user experience based on user behavior & preferences.
To contact you about orders, responses to inquiries, provide information on products requested by you, newsletters, marketing material, handle returns/exchanges etc.
To provide troubleshooting, handle complaints and clarify doubts.
To conduct research, analysis, and data analytics to improve our offerings.
To prevent fraud, abuse, security breaches, and enforce our Terms of Service.
To comply with legal and regulatory requirements.

We do not rent, sell or share your personal information with third-parties unless you consent or it is required to provide our services to you. Anonymous aggregated demographic information may be shared with partners like advertisers, event organizers or analytics providers.

Any financial information collected is used only to bill you for products/services and avoid fraudulent transactions. Credit card numbers are encrypted and not stored after processing. Only authorized employees can access this confidential information on a need to know basis.

Disclosure of Information

We disclose your personal information only under the following circumstances:

When required by law/regulation or under legal process.
To comply with judicial proceedings, court orders or legal/regulatory processes.
To enforce applicable Terms of Service, including investigation of potential violations.
To detect, prevent or handle security breaches, fraud, abuse, violations, suspicious activities.
To protect the rights, property or safety of our company, users, employees and others.
During merger, sale, or asset transfer – we will provide prior notice before your data is transferred and becomes subject to a different privacy policy.
With trusted third-party partners who assist us by performing tasks specialized in nature. They are bound to strict confidentiality and data protection terms.
With your consent/instruction to share information with third-parties.

We do not sell or rent your personal data or make decisions that significantly affect you based solely on automated processing of your information.

Data Retention

We retain your personal information as long as required to provide our services or fulfill the purposes outlined in this policy, as permitted under applicable laws. We will then dispose it per our data retention guidelines or as required by law.

Data Protection

We adopt robust security safeguards and policies to protect user information and prevent unauthorized access, modification, or disclosure. However, no method of transmission over the Internet or electronic storage can be 100% secure. We cannot warrant absolute security of your information.

Access to your personal information is limited to authorized employees who need it to carry out their job functions. Processing is as per applicable laws. We use secure server protocols, encryption, password protection, anonymization, and other technologies to protect your information.

You play an important role in keeping your data secure by maintaining the secrecy of passwords and restricting access to devices. Let us know immediately if you discover any unauthorized access so we can prevent misuse. Make sure to sign out after using shared devices.

User Rights

As our user, you have the following rights regarding personal information we maintain about you:

Right to access the personal information we hold about you.
Right to rectification if the data we hold is inaccurate or incomplete.
Right to data portability of information provided directly by you.
Right to restrict processing if the data we have is no longer needed or was unlawfully obtained.
Right to object processing for legitimate reasons.
Right to erasure of your personal data under applicable laws.
Right to withdraw consent at any time. This will not affect past processing activity.

To exercise these rights, you may contact our Data Protection Officer at the contact details provided at the end of this policy. We will respond within 30 days of receiving the request subject to confirming the identity of the requester.

Cookies and Tracking Technologies

We utilize cookies and other tracking technologies like pixels, tags, scripts and web beacons for necessary functions and to enhance site features and functionality. These help us to remember your preferences, understand site usage, target advertising, analyze site traffic, improve our offerings and provide a customized experience.

You have full control over the use of cookies and tracking technologies. Most browsers let you disable the use of cookies. You can opt-out of third-party tracking technologies and targeted advertising by adjusting your browser settings.

Disabling cookies or tracking technologies may cause certain site features to function improperly or become unavailable. We also use Local Storage like HTML5 and tools like JavaScript to store and retrieve data.

Third-Party Services

We may use third-party services like Google Analytics, advertising networks, and web widgets that help us understand site traffic patterns, identify popular sections, analyze user behavior, advertise, etc. This gives us aggregated non-identifiable information that cannot be traced to a single user.

These networks place targeted ads based on your online behavior and use cookies or tracking pixels to understand site visits, browsers used, duration, etc. This helps serve customized ads across websites and social media.

We do not exercise control over vendors’ collection or use of your information. So please go through their privacy policies for details on their practices.

Social Media Features

Our website may use social media features or widgets like Facebook/Twitter buttons, ShareThis, YouTube videos etc. that collect your personal data when you use them. Although we try to avoid directly collecting or storing your data from these platforms, their privacy practices may permit this data collection. We suggest reviewing their privacy policies before using these features so you are aware and consent.

Links to Third-Party Sites

Our website may contain links to other sites like promotional partners and advertisers. These third-party sites are not governed by this policy, so we recommend reviewing their privacy statements before sharing information with them. We do not take responsibility or liability for their policies whatsoever.

Children’s Privacy

Our website does not knowingly collect personal information from children under the age of 13 without parental consent. If you are a parent or guardian and believe your child has submitted personal details without your consent, please contact us using the information provided below. We will take suitable steps to remove such information from our servers.

Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time to reflect updates in our business practices, collection/use of information, legislation or technologies. The revised version will be uploaded on our website or made available on request. Users are expected to regularly check for changes to the policy.

Contacting Us

If you have any questions about this Privacy Policy, the information practices of this site, or your dealings with our website, please feel free to contact our Data Protection Officer at [email protected].

Thank you for taking the time to understand our privacy practices at Triumph Sports® Air Hockey Table, Pool Table. We value your patronage and work hard to protect your information while providing an optimal user experience.